Part identification help
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Re: Part identification help
Stack-on customer service: "You can reach us at 702-331-8033 during normal business hours."
I would call their customer service to see where to E-mail your picture of the part. Looks like a handle driver cam??
I would call their customer service to see where to E-mail your picture of the part. Looks like a handle driver cam??
Re: Part identification help
jharveee wrote:Stack-on customer service: "You can reach us at 702-331-8033 during normal business hours."
I would call their customer service to see where to E-mail your picture of the part. Looks like a handle driver cam??
I've called them a couple times. They haven't been much help. They've said they can't sell parts, it's an old safe they don't make anymore, and the emails I've sent in haven't been answered. :-/
Re: Part identification help
Is it just that the pin has come loose in the cam?
If so sometimes you can clamp the pin in a vice and peen it over from the back with a hammer to spread the pin into the hole in the cam. if not can you get someone to weld it back in place?
If so sometimes you can clamp the pin in a vice and peen it over from the back with a hammer to spread the pin into the hole in the cam. if not can you get someone to weld it back in place?
Re: Part identification help
That's a great idea, to fix the part. Or make a new one your self. Maybe knock the old pin out and replace with a carriage bolt and nut?
Re: Part identification help
They don't make words bad enough to describe Stack-on customer service... we sell stack-on where I work, and if we need replacement parts it often takes 8-10 months of nagging and yelling before we'll get them. Also, they'll tell you straight up you've already voided your warranty by taking the broken part out. I got a 10-gun safe for $50 because they couldn't provide a working combination for it based on the serial number, and each time we called they gave a different combination sequence for the same serial, so it sat in the way in the receiving area for over a year before I made them an offer to get it out of there. To make matters worse, they outsourced their customer service department to Mexico a year or two ago, and language became a real problem.
6 posts
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