dealextreme boycott RANT !!
free shipping. (oh great, i think to myself)
they are in korea.
i have ordered a few things from them,and EVERY time the items arrived broken.
on Jan first i ordered a REPLACEMENT KLOM tubular pick,
as the first one came with half the fingers broken off.
ok, so i track the parcel...two weeks go by,and the pick gets returned to sender by Hong Kong Post.
this back and forth between DX and HKP went on until the middle of MARCH when i found a better site,and decided i wanted my money back.
after filling out form after form,feeling completely ignored and sluffed off, i keep trying...
it is now April third,and FINALLY i got a response:
Dear sir,
Apologies for our late reply.
After checking the tracking number, The item (XXXXXXXXXXX) was returned to sender on 2-Feb-2009. If you want a refund of the order, we will deduct $5 for the postage. The total refund will be $$17.48.
Thanks for your understanding.
Nicole
The KLOM pick was 32.47 and they want ME to pay the postage for an item that never left HK?!?
so i respond:
i dont understand. i paid 32.47 USD for a KLOM tubular pick. SKU 16413.
(i have a copy of the Paypal invoice.)
why do i have to pay postage for your mistake?
why should i pay 5.00 postage for a product i never recieved,and IN FACT never left your country?
please explain.
I think this place is best avoided,and i personally am boycotting them...
i will update the post when/IF i get a response...
thanks for reading.